Commercial enquiry privacy notice

JKE Security Ltd trading as JKE Fire & Security
Last updated: 27 September 2026

This notice explains how we handle personal information when you contact us about fire and security services using our commercial enquiry form.

Who we are

JKE Security Ltd (company number 10873860) is responsible for this information. You can contact us at 13–15 The Square (First Floor), Derby, Derbyshire, DE3 0DD, by email at [email protected], or by phone on 01332 504306.

Information we collect

We collect the name, company, contact details, services requested and message you provide. We may also record related correspondence, survey notes and quotation information. Please avoid including sensitive personal information in the form.

How and why we use it

We use this information to acknowledge and respond to your enquiry, discuss requirements, arrange a survey, prepare a quotation and follow up on the proposed work. Where you personally request steps toward a contract, that processing is necessary to take those steps. For business enquiries, our legitimate interest is responding to prospective customers and managing our sales process. We also process information where required by law. An enquiry does not, by itself, sign you up for unrelated marketing.

CRM, email and AI-assisted responses

We use customer relationship management and email services to record and respond to enquiries. We may use an AI service to help draft a prompt initial response from the information you submit. Any estimate, technical conclusion or commitment remains subject to a survey and specific site and system information. We do not use this enquiry process to make solely automated decisions with legal or similarly significant effects.

Sharing and international transfers

Authorised JKE staff and service providers supporting our website, CRM, email and AI tools may handle the information for these purposes. Relevant surveyors or delivery partners may receive details when needed to respond to your request. We do not sell your enquiry details. Some providers may process information outside the UK; where applicable, we use appropriate transfer safeguards. Contact us for details of a particular transfer.

How long we keep it

We keep enquiry records for as long as needed to respond, manage a quotation and follow-up, and deal with disputes. If work proceeds, we may retain associated records for legal, tax, insurance and business purposes. We review records and remove them when they are no longer needed.

Your rights

You may ask for access, correction, erasure, restriction or a copy of your information where the law provides these rights. You may object to processing based on legitimate interests, including direct marketing. Contact us using the details above. You can complain to the Information Commissioner's Office or call 0303 123 1113.

Cookies

The form and website may use essential cookies and bot protection. The website's cookie controls should explain any optional analytics or marketing technologies.